Approximate reading time: 1m 48s
Sometimes you get the feeling that customers have one goal - to annoy you with their countless claims. You spend hours complying with their wishes, and in the end you don't even get to the sale.
"The customer is always right."
You must be fed up with this rule. You're giving it your all, but something's not right. Angry, disgruntled and indifferent customers - shovel them. If only you could understand a little bit what's going on in their minds... But still - you can't read minds, can you?
On the contrary, there is!
NIT - New Internet Technologies presents you the Customer Management training - the key that will open any locked customer heart. We offer you a fruitful journey into the world of customers. Nine step-by-step modules that will introduce you to the essentials that will help you establish your business in the market. You need to remember that the customer is indeed always right. But you already know that, don't you? That's a good start.
What's a business without customers? There isn't one. Every marketer strives to do wonders to present their products in the best way. The truth is that the most important role is played by the ability to understand your customers. To think like them. To see through their eyes. To be able to build a relationship in a very short time that is sustainable enough to last for years. And maybe forever. But how do you do that? No, it's not with talent. You just have to put in enough effort.
In the Customer Management training, we've synthesized all the information you need to create the salesperson-customer relationship. We've given you the answer to how to attract customers, how to inspire them, how to delight them. You will find out how to recognize when customers are satisfied and when they are not, how to react in different cases. You'll learn how to keep them, and if you've lost them, how to get them back. We'll show you which customer is more profitable than another and how to recognize them.
Every person is different, has a specific character and preferences - you can't expect that the same approach will satisfy everyone. You need to do a preliminary analysis. The tool here is the concept of the "SELL" scheme: Assumed Cost, Solution, General Conditions, Data, Aspects, Time, Assets, Need, Exploit. In the training, we will cover each element in detail, and the examples and infographics will give you more clarity and make it easier to learn the material. Valuable tips will point you in the right direction so that you can achieve stunning results in the most efficient and fastest way.
Don't wait for a miracle to happen and clients to rain down from the sky. Take matters into your own hands and sign up for the Customer Management training. You'll save a lot of time and effort searching for answers - we've put it all together. Take advantage!