Online Course Conflict Management

The training would be useful to people from different backgrounds and career levels.

The training contains up-to-date and practical information on the topic, including:

How to determine your current conflict resolution style?
What are the main causes of conflict in the workplace and how do you deal with them?
How do you recognize if there is a conflict and what stage it is in?
What behavioural style to choose depending on the conflict situation?
What questions to ask to help resolve the conflict, how to express your opinion tactfully, etc.?
How can you avoid conflict breaking out?

Content of the e-learning "Conflict Management"

What is conflict?
Types of conflict in the workplace.
Levels of conflict in the workplace.
Identifying the causes of conflict in the organization.
Signs of conflict occurring in the organization.
What are the dynamics of conflict?
Styles of behavior in a conflict situation.
How to avoid creating a conflict situation?
Useful tips for negotiation in the workplace.

Training includes:

Theoretical part: 5 modules
Exercises: 4
Examples: 4
Videos: 3 pieces
Final test
Total: 57 slides (theoretical part: 44 slides, final test: 13 slides).
Questionnaire
Number of interactions: 282

Case study from the training

Iva is a human resources manager. Starting next week, interns will start coming to the department she manages. The interns are on a 4 hour work day. Iva and her colleague Daniel, also a manager, have to decide how many hours the interns will come to the company. It is more convenient for Iva to come in the afternoon, as she has scheduled many meetings before noon for the next week, while Daniel prefers to come in the morning.

Iva wants the matter to be resolved as quickly as possible.

Q: What behavioral style should Iva use in this situation?

Answer. Compromise style.

How is the training?

Each trainee receives a personal account to access the training. It is completed online, at a time and place convenient for the user. The only things needed are a computer/laptop and internet access.

If you are interested in our services or have further questions, you can contact us at +359 878 685 304 or e-mail: office@nitbg.com.

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Who is the Conflict Management e-learning designed for?

The training is useful for people from different backgrounds and career levels. It is suitable for anyone who wants to build better professional relationships and handle workplace conflict more effectively. The content focuses on practical skills that can be applied in everyday work situations.

What topics are covered in the Conflict Management course?

The course covers what conflict is, types and levels of conflict in the workplace, and how to identify the causes and signs of conflict in an organization. It also explains conflict dynamics, behavior styles in conflict situations, how to avoid creating conflict, and useful tips for negotiation in the workplace.

What practical skills will I learn from this training?

You will learn how to determine your current conflict resolution style and how to choose the right behavioral style for different situations. The training also shows how to ask questions that help resolve conflict, express your opinion tactfully, and deal with workplace disagreements in a constructive way.

How is the Conflict Management e-learning structured?

The e-learning includes a theoretical part with 5 modules, 4 exercises, 4 examples, 3 videos, and a final test. In total, it contains 57 slides, including 44 slides for the theory and 13 slides for the final test. It also includes a questionnaire and 282 interactions.

How do participants access and complete the training?

Each trainee receives a personal account to access the training. The course is completed online, so it can be taken at a time and place convenient for the user. All that is needed is a computer or laptop and internet access.

What behavioral style is recommended in a situation where both sides need to agree quickly?

In the case study, Iva wants the matter resolved as quickly as possible while Daniel prefers a different time. The recommended behavioral style for this situation is compromise. This reflects the course’s focus on choosing the right style depending on the conflict situation.