Every project manager hopes that team members work at their optimum capacity and get along with each other, but this very rarely happens in practice. There is a need to bring order or in other words - to manage conflicts in the team.
The focus of our e-learning is on the nature of team conflicts, their types and how they can be successfully managed - skills needed to maintain harmonious employee relations and a supportive working environment.
Conflict arising between members of a team is an unwanted, interpersonal problem that arises between two or more members of the same work group and negatively affects team performance.
The classification of conflicts is the basis for their effective management. Only after the manager has clarified the nature and cause of their occurrence can he or she select the best technique for resolving them.
We will offer a number of tips to prepare you for any situation. By mastering the skill of managing team conflicts, you will raise the quality of your employees' work and performance to a much higher level.
Contents
The structure of the training implies the gradual acquisition and build-up of knowledge, together with valuable tips that you can apply today.
I. What is conflict in a work teamп?
II. Types of conflict in a team
- Functional
- Functional conflicts
- Dysfunctional conflicts
- By origin of the conflict
- By behaviour
- Constructive team conflicts
- Destructive team conflicts
III. Team conflict resolution. Strategies and approach
- Defining conflict
- Assessing conflict
- Conflict Resolution
- Helpful tips for preventing team conflict
- Difficulties in managing team conflict
- Managing conflict when working remotely
- Preventing conflict when working remotely
How does the training work?
When a trainee signs up for the course, they are given a personal account to access the training. It is taken online, at a time and place convenient to the user.
Upon successful completion of the training, learners receive a certificate
If you are interested in our services or have further questions, you can contact us on +359 878 685 304 or e-mail: office@nitbg.com.
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What are team conflicts?
Team conflicts are unwanted interpersonal problems that arise between two or more members of the same work group. They can negatively affect team performance and the working atmosphere. The training explains the nature of these conflicts so they can be understood and managed more effectively.
Why is it important to manage team conflicts?
Managing team conflicts helps maintain harmonious employee relations and a supportive working environment. When conflicts are handled well, team performance and the quality of employees’ work can improve. The course focuses on the skills needed to bring order and prevent conflict from disrupting work.
What types of team conflict are covered in the training?
The training covers several ways to classify conflict, including functional and dysfunctional conflicts, conflicts by origin, and conflicts by behaviour. It also looks at constructive and destructive team conflicts. This classification helps managers understand the conflict before choosing the right approach to resolve it.
How are team conflicts resolved?
Conflict resolution starts with defining the conflict and assessing it carefully. Once the nature and cause of the problem are clear, a manager can choose the most suitable strategy or technique. The training also offers tips and approaches for handling different situations effectively.
Does the training include tips for preventing team conflict?
Yes, the training includes helpful tips for preventing team conflict. It is designed to build knowledge gradually and give practical advice that can be applied right away. The content also addresses difficulties in managing conflict and how to prevent conflict when working remotely.
How does the online training work?
After signing up, the trainee receives a personal account to access the course. The training is taken online at a time and place that is convenient for the user. After successful completion, learners receive a certificate.
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