Online course How to write an email? Basic rules of email etiquette

According to studies, employees spend on average about ¼ of their working day writing and replying to emails.

Therefore, it is important to know how to write an email. This will make your work more efficient and help your career development.

You might think that most people know how to write emails. But being linguistically and computer literate is not enough.

Think about it - if a person can speak, does that mean they are a good speaker? It's the same with emails. If you can write doesn't mean you can write emails well.

To help you learn how to write an email, we have created this interactive e-learning. Continue reading the article and learn what information we have included in it.

Content of the e-learning "How to write an email? Basic rules of email etiquette“

Module 1. Plan for writing emails. What are the stages of writing an email and what are they?

Module 2. How to write well? Techniques to make your email easy to read and effective.

Module 3. Tips for composing business emails - introductions, exposition, email formatting, attachments, forwarding emails, etc. Good practices for writing a business email. Best practices for responding to emails.

Module 4. Email fraud. Description of the most common email scams and how to deal with them - spam emails, investment scams, phishing, etc.

Example from the e-learning "How to write an email? Basic rules of email etiquette“

How to fill in the fields "To", "From", "Copy to", "Hidden copy to“?

Only send a copy of the email to people who are genuinely interested in its content.
In the "To" field, include emails of the people you expect to reply to your email.
In the "Copy to" field, include the emails of the people you just want to inform.
When replying to an email, remove emails that should not receive a reply from you from the "To", "Copy to" and "Hidden copy to" fields.
Never show strangers the emails of people you communicate with. Use the "Hidden Copy To" field.
Don't use the "Hidden copy next to" field to talk behind someone's back.

How is the training?

Each trainee receives a personal account to access the training. It is completed online, at a time and place convenient for the user. The only things needed are a computer/laptop and internet access.

If you are interested in our services or have further questions, please contact us at +359 878 685 304 or e-mail: office@nitbg.com

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What is this e-learning about?

This e-learning explains how to write emails correctly and according to basic email etiquette. It covers planning, writing clearly, business email structure, replying to emails, and common email fraud. The training is designed to help you write emails more effectively and professionally, which can support better work efficiency and career development.

Why is it important to learn how to write emails well?

Employees spend a large part of their working day writing and replying to emails, so good email writing can save time and improve efficiency. Knowing how to write emails well is more than just being able to write in general. It helps you communicate clearly, work more professionally, and avoid misunderstandings in business communication.

What topics are included in the training modules?

The training includes four main modules. These cover planning an email, techniques for making emails easy to read and effective, tips for business emails, and email fraud. It also includes good practices for responding to emails and examples of common scams such as spam, investment scams, and phishing.

How should I fill in the To, Copy to, and Hidden Copy to fields?

Use the To field for people you expect to reply to your email. Put only people who are genuinely interested in the content in Copy to. Hidden Copy to should be used when you do not want to show other recipients’ email addresses. When replying, remove people who should not receive the reply from the recipient fields.

Can I take the training online and what do I need for it?

Yes, the training is completed online at a time and place convenient for the user. Each trainee receives a personal account to access it. You only need a computer or laptop and an internet connection to participate.

How can I contact the company for more information?

If you are interested in the services or have further questions, you can contact the company by phone or email. The listed phone number is +359 878 685 304. You can also write to office@nitbg.com for more information.