Very often people underestimate negotiation and persuasion skills because they think they are needed mainly in business situations. But this is not the case.
If you want to start the job you want, ask for a pay rise or settle a dispute with a close friend - in any of these situations, you'll need negotiation and persuasion skills.
To help you improve these skills, we have created the Negotiation and Persuasion interactive e-learning.
Content of the e-learning Negotiation and Persuasion
- What are negotiations?
- Negotiation stages.
- Negotiations in action.
- Avoiding misunderstandings during negotiations.
- How to improve your negotiation skills using non-verbal communication?
- Negotiating across cultures.
- Barriers to successful persuasion.
- How to improve your persuasion skills?
- Personal skills for effective persuasion.
- How do you deal with people who don't follow the rules?
- How to deal with difficult questions?
Example from the e-learning Negotiation and Persuasion
Stages of negotiations
- Preparation.
Before you start the negotiations, you need to decide where and when the meeting to discuss the problem will take place, and who will attend it.
- Discussion.
During this stage, all parties involved in the negotiation present the problem as they see it - i.e. describe their own understanding of the situation.
- Clarification of objectives.
After the discussion stage, you should be able to clarify the objectives, interests and perspectives of all parties to the conflict.
- Actual negotiations.
This stage focuses on achieving a win-win outcome. They should feel that they have won and that their point of view has been taken into account.
- Consent.
You can only come to an agreement if you have first understood the views of all parties and discussed their interests in detail.
- Implementation.
Once you have reached an agreement, you must ensure that the defined course of action is implemented.
How is the training passed?
Each trainee receives a personal account to access the training. It is completed online, at a time and place convenient to the user. The only things needed are a computer/laptop and internet access.
If you are interested in our services or have further questions, you can contact us by phone +359 878 685 304, e-mail: office@nitbg.com or by filling in the contact form below.
Често задавани въпроси
What is the Online course Negotiation and Persuasion about?
This online course is designed to help you improve your negotiation and persuasion communication skills. It covers both business and everyday situations, such as asking for a pay rise, starting a new job, or settling a dispute with a friend. The training is interactive and focused on practical use of these skills in real life.
Who can benefit from negotiation and persuasion training?
Anyone who wants to communicate more effectively can benefit from this training. Negotiation and persuasion skills are useful not only in business, but also in everyday personal situations. They can help when discussing a problem, reaching an agreement, or handling difficult conversations with other people.
What topics are included in the e-learning course?
The e-learning covers what negotiations are, negotiation stages, negotiations in action, and avoiding misunderstandings during negotiations. It also includes non-verbal communication, negotiating across cultures, barriers to successful persuasion, how to improve persuasion skills, personal skills for effective persuasion, and dealing with people who do not follow the rules or ask difficult questions.
What are the main stages of negotiation covered in the course?
The course explains six key stages of negotiation: preparation, discussion, clarification of objectives, actual negotiations, consent, and implementation. These stages help you structure the process clearly and work toward an agreement. The course also emphasizes achieving a win-win outcome where all parties feel heard.
How is the training delivered?
The training is completed online and can be taken at a time and place convenient for the user. Each trainee receives a personal account to access the course. All you need is a computer or laptop and internet access.
How do I contact you if I have questions about the course?
If you are interested in the course or need more information, you can contact the team by phone at +359 878 685 304 or by email at office@nitbg.com. You can also use the contact form on the page to send an inquiry. These options make it easy to ask questions before enrolling.
Bulgarian
English
