Bulgarian
English
If you want to start the job you want, ask for a pay rise or settle a dispute with a close friend - in any of these situations, you'll need negotiation and persuasion skills.
To help you improve these skills, we have created the Negotiation and Persuasion interactive e-learning.
Content of the e-learning Negotiation and Persuasion
- What are negotiations?
- Negotiation stages.
- Negotiations in action.
- Avoiding misunderstandings during negotiations.
- How to improve your negotiation skills using non-verbal communication?
- Negotiating across cultures.
- Barriers to successful persuasion.
- How to improve your persuasion skills?
- Personal skills for effective persuasion.
- How do you deal with people who don't follow the rules?
- How to deal with difficult questions?
Example from the e-learning Negotiation and Persuasion
Stages of negotiations
- Preparation.
Before you start the negotiations, you need to decide where and when the meeting to discuss the problem will take place, and who will attend it.
- Discussion.
During this stage, all parties involved in the negotiation present the problem as they see it - i.e. describe their own understanding of the situation.
- Clarification of objectives.
After the discussion stage, you should be able to clarify the objectives, interests and perspectives of all parties to the conflict.
- Actual negotiations.
This stage focuses on achieving a win-win outcome. They should feel that they have won and that their point of view has been taken into account.
- Consent.
You can only come to an agreement if you have first understood the views of all parties and discussed their interests in detail.
- Implementation.
Once you have reached an agreement, you must ensure that the defined course of action is implemented.
How is the training passed?
Each trainee receives a personal account to access the training. It is completed online, at a time and place convenient to the user. The only things needed are a computer/laptop and internet access.
If you are interested in our services or have further questions, you can contact us by phone +359 2 850 53 64, e-mail: office@nitbg.com or by filling in the contact form below.
