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Case study: Feedback (interactive online course)

Life skills training for Coca-Cola HBC Youth Empowered programme

To improve your relationships with other people, you need to know how to give, receive and evaluate feedback.

Feedback-Youth Empowered Programme-1
Feedback-Youth Empowered Programme-2
Feedback-Youth Empowered Programme-3

Approximate reading time: 31 sec


eLearning content creation

Design and development


Course details


This training covers the most important information about giving and receiving feedback – types of feedback, what to do when someone gives you feedback, communication tips, etc.

Course outline

Part 1: Introduction

What is a feedback?

Why feedback is important?

Facts about feedback

Types of feedback

Part 2: Receiving feedback

The 3Rs of receiving feedback – Reaction, Reflection, Response

Tips for receiving feedback

What to do when someone gives you feedback?

What not to do when someone gives you feedback?

Part 3 - Giving feedback

Tips for giving feedback

How to give effective feedback?

Part 4 - Asking for feedback

Tips for asking feedback

Part 5 - Evaluating feedback

Tips for evaluating feedback

Journaling, Resources


Coca-Cola HBC, Youth Empowered Programme

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