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Tension and conflicts are part of our everyday lives. To cope with them one needs to have good negotiation skills.
What is negotiation and why is it important?
Types of negotiation: distributive and integrative negotiation.
Establish your WATNA (Worst Alternative to a Negotiated Agreement) and BATNA (Best Alternative to a Negotiated Agreement)
Identify your WAP (Walk Away Price)
Identify your ZOPA (Zone of Possible Agreement)
The negotiation process.
How to avoid deadlock?
How to end up with a mutual gain solution?
Dealing with people, who don’t follow the rules
How to handle difficult questions?
Coca-Cola HBC, Youth Empowered Programme
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