Bulgarian
English
Approximate reading time: 30 sec
Activities
eLearning content creation
Design and development
Localization
Course details
Summary
Tension and conflicts are part of our everyday lives. To cope with them one needs to have good negotiation skills.
Course outline
What is negotiation and why is it important?
Types of negotiation: distributive and integrative negotiation.
Preparation stages.
Establish your WATNA (Worst Alternative to a Negotiated Agreement) and BATNA (Best Alternative to a Negotiated Agreement)
Identify your WAP (Walk Away Price)
Identify your ZOPA (Zone of Possible Agreement)
The negotiation process.
How to avoid deadlock?
How to end up with a mutual gain solution?
Dealing with people, who don’t follow the rules
How to handle difficult questions?
Journaling
Resources
Client
Coca-Cola HBC, Youth Empowered Programme
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